SHIPPING AND RETURNS POLICY

Order Processing Time: Orders are processed and handed over to cargo within 1-3 business days after payment confirmation. Orders placed on weekends and public holidays will be processed on the next business day.
Shipping Tracking: Once your order is shipped, your tracking number and shipping information will be automatically sent to the email address you provided during the order process.
Delivery Time: Delivery times may vary depending on the region and the shipping company's workload.
Damaged Shipments: If you notice any significant damage to the package such as crushing, tearing, or opening during cargo delivery, we kindly request you to have the cargo officer prepare a "Damage Assessment Report" and not accept the package.

Return Period: In accordance with distance selling regulations, you have the right to return your products without giving a reason within 14 days from the date you received them.
Return Conditions:
- Returned products must be unused, with their labels intact, and their original packaging/box undamaged.
- Hygiene Exemption: For products in the mouth tape, personal care, and hygiene categories; if the packaging, tape, or protective seal has been opened, returns will not be accepted due to hygiene and health conditions.

Return Application: To initiate the return process, you must contact us via email at thesleepkitsupport@gmail.com with your order number and reason for return.
Shipping Fee: For discretionary returns other than product defects or incorrect shipments, the shipping fee is borne by the BUYER.
Refund: After the returned product reaches us, is checked, and approved, the product cost will be refunded to you within 5-10 business days using the same payment method (credit card/debit card) you used for the purchase. The time it takes for the refund to reflect in your account may vary depending on your bank.